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Leadership Skills I

Course Number
A-L101
Title
Leadership Skills I

The Leadership Development Training program introduces Team Leaders, Supervisors, and Managers to effective leadership responsibilities, communication skills, teamwork, and motivation techniques. This two-day course will focus on skills that all leaders need to be effective. Attendees must be present both days and pass a written exam at the end of the course presentations to successfully complete the requirements of the course. 

Course Objective

 Leadership Skills I Outline

  • Leading People

    1. Leadership Overview
    2. Evolution of Leadership
      1. Defining leadership
      2. Characteristics of a Leader
      3. Leadership Principles
      4. A Brief History of Leadership
    3. Roles and Responsibilities
      1. Motivator
      2. Leader
      3. Evaluator
      4. Communicator
    4. Situational Leadership
      1. Telling
      2. Selling
      3. Participating
      4. Delegating
    5. An Introduction to Kouzes and Posner
      1. Model the Way
      2. Inspire a Shared Vision
      3. Challenge the Process
      4. Enable Others to Act
      5. Encourage the Heart
    6. Developing Your Leadership Abilities
      1. Creating an Action Plan
      2. The Circle of Influence
      3. Thinking Outside the Box
      4. Developing Your Inner Innovator
      5. The Pareto Principle
      6. Encouraging Growth in Others
      7. Empowerment
      8. Creating Mutual Respect
      9. The Importance of Trust
      10. Sharing Rewards
      11. Celebrating Accomplishments
      12. Making celebration Part of Your Culture
      13. Creating an Impact
    7. Setting Goals
      1. Setting SMART Goals
      2. Creating a Support System
  • Communication

    1. What is Communication?
    2. How do we Communicate?
    3. Understanding Communication Barriers?
    4. Paraverbal Communication Skills
      1. Pitch
      2. Tone
      3. Speed
    5. Non-Verbal Communication
    6. Listening Skills
      1. Six Ways to Listen Better
      2. Understanding Active Listening
      3. Sending Good Signals to Others
    7. Asking Good Questions
      1. Open
      2. Closed
      3. Probing/Clarifying
    8. Written Communication
      1. Spelling
      2. Grammar
      3. Emails
      4. Grammar and Acronyms
  • Teamwork

    1. What is a Team?
    2. Types of Teams
      1. Tradition, self-directed, e-teams
      2. Stages of Team Development
      3. Making the Most of Team Meetings
      4. Using Celebrations
    3. Solving Problems as a Team
      1. The Six Thinking Hats
      2. Encouraging Brainstorming
    4. Encouraging Teamwork
      1. Things to Do
      2. Things to Avoid
      3. Teamwork Advantages
      4. Teamwork Disadvantages
      5. Group Rules
  • Leading Multiple Generations

    1. Managing Multi-Generational Teams
      1. Traditionaists
      2. Baby Boomers
      3. Generation X
      4. Millennials
    2. Generational Friction
    3. Generations Working Together
      1. Communication Styles
      2. Project Teams
      3. Sharing Knowledge
    4. Managing Different Generations
      1. Younger Leaders Managing Older Employees
      2. Creating Retention Plans
      3. Treating Each Other As Peers
      4. Creating a Succession Plan
    5. Motivating multi-generations
      1. Mentorship
      2. Education and Training Opportunities
      3. Flexibility
      4. Recognition/Incentive Programs
    6. Multi-Generational Benefits
Course Prerequisite
NA
  • Course Length
    2 days (16 hours)
  • Minimum Attendee
    8
  • Max Attendee
    20
  • Certification Offered
    No
  • Pass/Fail
    Yes
  • Course Cost
    30.00