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Leadership Skills II

Course Number
A-L102
Title
Leadership Skills II

Leadership Development Training program introduces Team Leaders Supervisors, and Managers to effective leadership responsibilites, communication skills, teamwork, and motivation techniques. This two-day course will focus on skills that all leaders need to be effective. All course materials, breaks, and lunch for each of the two days are provided.  Attendees must be present both days and pass a written exam at the end of the course presentations to successfully complete the requirement of the course.

Attendees must complete Leadership Development Skills, Level 1, before attending Level 2.

Course Objective

Leadership Skills II Outline

  1. Office Politics and Personality Styles

    1. Office Politics
    2. Encourage respect
    3. Interacting and Influencing
      1. Be nice to everyone
      2. Dealing with difficult office personalities
      3. Gain trust through honesty
      4. Be assertice
      5. Personality style theory
  2. Ethics in Business

    1. Ethics
    2. The gray area
    3. Common Ethical Dilemmas
    4. Overcoming Obstacles
      1. Overcome unethical encounters
      2. Benefits of an ethical environment
    5. 10 Benefits of Managing Ethics
      1. Benefits
      2. Lead by Example
      3. Ethical Standards
    6. Ensuring Ethical Behavior
      1. Addressing unethical behavior
      2. The A.C.T. model of ethical decision-making
  3. Time Management

    1. Setting Goals
    2. The Three P's
      1. Positive
      2. Personal
      3. Possible
    3. The SMARTER way
    4. Prioritizing your goals and time
      1. Urgent/Important matrix
      2. Being assertive
    5. Tackling procrastination
      1. Why we procrastinate
      2. Nine Ways to overcome procrasination
    6. Crisis Leadership
    7. Organizing your Workspace
    8. Delegating Made Easy
      1. When to delegate
      2. Who to delegate to
      3. How to delegate
      4. Keeping Control
  4. Giving Feedback

    1. When should feedback occur?
      1. Repeated events or behavior
      2. Breaches in company policy
      3. When informal feedback hasn't worked
    2. Preparing and Planning
      1. Gather Facts
      2. Create an Action Plan
      3. Keep Written Records
      4. Choose Time and Place
    3. During the Feedback Session
      1. The Feedback Sandwich
      2. What not to do
    4. After the Session
      1. Set a Follow-up Meeting
      2. Make yourself Available
      3. Be Very Specific
  5. Confict Management

    1. Introduction to Conflict Management
      1. What is Confilct?
      2. What causes Conflict?
      3. What is Conflict Resolution?
      4. Understanding the Conflict Resolution Process
    2. Conflict Resolution Styles
      1. Collaborating
      2. Competing
      3. Avoiding
      4. Accommodating
      5. Compromise
    3. Dealing with Problem Employees
    4. Behaviors to Avoid
  6. Critical Thinking/Problem Solving

    1. Introduction to Critical Thinking
      1. Components of Critical Thinking
      2. Applying Reason
      3. Open-Mindedness
      4. Analysis
      5. Logic
      6. Non-Linear Thinking
      7. Stepping Out of Comfort Zone
    2. Logical Thinking
      1. Ask the Right Questions
      2. organize the Data
      3. Evaluate the Information
      4. Draw Conclusions
    3. Characteristics of Critical Thinking
      1. Listening
      2. Curiosity
      3. Discipline
      4. Objectivity
    4. Evaluating Information
      1. Avoid Making Assumptions
      2. Watch out for Bias
      3. Ask Clarifying Questions
      4. SWOT Analysis
    5. Benefits of Critical Thiking
    6. Identifying Root Causes of Problems
    7. Decision Making Styles
      1. Democratic
      2. Authoritiative
      3. Participative
      4. Delegation
      5. Consensus

Course Prerequisite
Leadership Skills 1
  • Course Length
    1.5 days (12 hours)
  • Minimum Attendee
    8
  • Max Attendee
    20
  • Certification Offered
    Yes
  • Pass/Fail
    Yes
  • Course Cost
    30.00